{"id":1193,"date":"2021-03-27T18:40:23","date_gmt":"2021-03-27T16:40:23","guid":{"rendered":"https:\/\/dfadvisors.gr\/?page_id=1193"},"modified":"2021-03-28T22:04:15","modified_gmt":"2021-03-28T19:04:15","slug":"complaint-management-policy","status":"publish","type":"page","link":"https:\/\/dfadvisors.gr\/en\/information\/complaint-management-policy\/","title":{"rendered":"Complaint management policy"},"content":{"rendered":"

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\u03b5\u03c0\u03b9\u03c6\u03cd\u03bb\u03b1\u03be\u03b7 \u03c4\u03c9\u03bd \u03b4\u03b9\u03b1\u03c4\u03ac\u03be\u03b5\u03c9\u03bd \u03c4\u03c9\u03bd \u03ac\u03c1\u03b8\u03c1\u03c9\u03bd 261 \u03b5\u03c0. \u0391\u039a, \u03b7 \u03c0\u03b1\u03c1\u03b1\u03b3\u03c1\u03b1\u03c6\u03ae \u03ba\u03b1\u03b9 \u03b7 \u03b1\u03c0\u03bf\u03c3\u03b2\u03b5\u03c3\u03c4\u03b9\u03ba\u03ae \u03c0\u03c1\u03bf\u03b8\u03b5\u03c3\u03bc\u03af\u03b1 \u03c0\u03bf\u03c5 \u03b4\u03b9\u03b5\u03ba\u03cc\u03c0\u03b7\u03c3\u03b1\u03bd \u03b1\u03c1\u03c7\u03af\u03b6\u03bf\u03c5\u03bd \u03ba\u03b1\u03b9 \u03c0\u03ac\u03bb\u03b9 \u03b1\u03c0\u03cc \u03c4\u03b7 \u03bc\u03b5 \u03bf\u03c0\u03bf\u03b9\u03bf\u03bd\u03b4\u03ae\u03c0\u03bf\u03c4\u03b5 \u03c4\u03c1\u03cc\u03c0\u03bf \u03bf\u03bb\u03bf\u03ba\u03bb\u03ae\u03c1\u03c9\u03c3\u03b7 \u03c4\u03b7\u03c2 \u03b4\u03b9\u03b1\u03b4\u03b9\u03ba\u03b1\u03c3\u03af\u03b1\u03c2) \u03ba\u03b1\u03b9 \u03c4\u03b9\u03c2 \u03ba\u03b1\u03b9 \u03c4\u03b9\u03c2 \u0395\u03c0\u03b9\u03c4\u03c1\u03bf\u03c0\u03ad\u03c2 \u03a6\u03b9\u03bb\u03b9\u03ba\u03bf\u03cd \u0394\u03b9\u03b1\u03ba\u03b1\u03bd\u03bf\u03bd\u03b9\u03c3\u03bc\u03bf\u03cd \u039a\u03b1\u03c4\u03b1\u03bd\u03b1\u03bb\u03c9\u03c4\u03b9\u03ba\u03ce\u03bd \u0394\u03b9\u03b1\u03c6\u03bf\u03c1\u03ce\u03bd \u03a0\u03bb\u03b7\u03c1\u03bf\u03c6\u03bf\u03c1\u03af\u03b5\u03c2 \u03b5\u03b4\u03ce: http:\/\/www.synigoroskatanaloti.gr\/docs\/announce\/2018-01-25.Letter-EFD.pdf<\/a>
\n\u25cf \u0395\u03bb\u03bb\u03b7\u03bd\u03b9\u03ba\u03cc\u03c2 \u03a7\u03c1\u03b7\u03bc\u03b1\u03c4\u03bf\u03bf\u03b9\u03ba\u03bf\u03bd\u03bf\u03bc\u03b9\u03ba\u03cc\u03c2 \u039c\u03b5\u03c3\u03bf\u03bb\u03b1\u03b2\u03b7\u03c4\u03ae\u03c2<\/strong>: \u039f \u039c\u03b5\u03c3\u03bf\u03bb\u03b1\u03b2\u03b7\u03c4\u03ae\u03c2 \u03b1\u03c3\u03c7\u03bf\u03bb\u03b5\u03af\u03c4\u03b1\u03b9 \u03bc\u03b5 \u03c4\u03b9\u03c2 \u03b4\u03b9\u03b1\u03c6\u03bf\u03c1\u03ad\u03c2 \u03ba\u03b1\u03c4\u03b1\u03bd\u03b1\u03bb\u03c9\u03c4\u03ce\u03bd \u03c0\u03bf\u03c5 \u03c0\u03c1\u03bf\u03ba\u03cd\u03c0\u03c4\u03bf\u03c5\u03bd \u03ba\u03b1\u03c4\u03ac \u03c4\u03b9\u03c2 \u03c3\u03c5\u03bd\u03b1\u03bb\u03bb\u03b1\u03b3\u03ad\u03c2 \u03bc\u03b5 \u03c4\u03c1\u03ac\u03c0\u03b5\u03b6\u03b5\u03c2 \u03c3\u03b5 \u03b5\u03b8\u03bd\u03b9\u03ba\u03cc \u03b5\u03c0\u03af\u03c0\u03b5\u03b4\u03bf. \u03a0\u03b1\u03c1\u03ac\u03bb\u03bb\u03b7\u03bb\u03b1 \u03bf \u03c3\u03c5\u03b3\u03ba\u03b5\u03ba\u03c1\u03b9\u03bc\u03ad\u03bd\u03bf\u03c2 \u03c6\u03bf\u03c1\u03ad\u03b1\u03c2 \u03b4\u03c1\u03b1\u03c3\u03c4\u03b7\u03c1\u03b9\u03bf\u03c0\u03bf\u03b9\u03b5\u03af\u03c4\u03b1\u03b9 \u03ba\u03b1\u03b9 \u03c3\u03c4\u03bf \u03b4\u03af\u03ba\u03c4\u03c5\u03bf FIN-NET \u03ba\u03b1\u03b9 \u03c7\u03b5\u03b9\u03c1\u03af\u03b6\u03b5\u03c4\u03b1\u03b9 \u03b1\u03bd\u03c4\u03af\u03c3\u03c4\u03bf\u03b9\u03c7\u03b5\u03c2 \u03c5\u03c0\u03bf\u03b8\u03ad\u03c3\u03b5\u03b9\u03c2 \u03b4\u03b9\u03b1\u03c3\u03c5\u03bd\u03bf\u03c1\u03b9\u03b1\u03ba\u03bf\u03cd \u03c7\u03b1\u03c1\u03b1\u03ba\u03c4\u03ae\u03c1\u03b1. \u0393\u03b9\u03b1 \u03c0\u03b5\u03c1\u03b9\u03c3\u03c3\u03cc\u03c4\u03b5\u03c1\u03b5\u03c2 \u03c0\u03bb\u03b7\u03c1\u03bf\u03c6\u03bf\u03c1\u03af\u03b5\u03c2 \u03c0\u03b1\u03c4\u03ae\u03c3\u03c4\u03b5 \u03b5\u03b4\u03ce<\/a>.
\n\u25cf \u03a4\u03bf \u039a\u03ad\u03bd\u03c4\u03c1\u03bf \u0395\u03bd\u03b1\u03bb\u03bb\u03b1\u03ba\u03c4\u03b9\u03ba\u03ae\u03c2 \u0395\u03c0\u03af\u03bb\u03c5\u03c3\u03b7\u03c2 \u0394\u03b9\u03b1\u03c6\u03bf\u03c1\u03ce\u03bd \u2013 ADR POINT \u0399\u039a\u0395<\/strong> \u03c0\u03bf\u03c5 \u03b5\u03c0\u03b9\u03bb\u03b1\u03bc\u03b2\u03ac\u03bd\u03b5\u03c4\u03b1\u03b9 \u03b4\u03b9\u03b1\u03c6\u03bf\u03c1\u03ce\u03bd \u03ba\u03b1\u03c4\u03b1\u03bd\u03b1\u03bb\u03c9\u03c4\u03ae \u03ba\u03b1\u03c4\u03ac \u03c0\u03c1\u03bf\u03bc\u03b7\u03b8\u03b5\u03c5\u03c4\u03ae \u03c3\u03b5 \u03bc\u03af\u03b1 \u03b5\u03c5\u03c1\u03b5\u03af\u03b1 \u03b3\u03ba\u03ac\u03bc\u03b1 \u03c3\u03c5\u03bd\u03b1\u03bb\u03bb\u03b1\u03b3\u03ce\u03bd. \u0393\u03b9\u03b1 \u03c0\u03b5\u03c1\u03b9\u03c3\u03c3\u03cc\u03c4\u03b5\u03c1\u03b5\u03c2 \u03c0\u03bb\u03b7\u03c1\u03bf\u03c6\u03bf\u03c1\u03af\u03b5\u03c2 \u03c0\u03b1\u03c4\u03ae\u03c3\u03c4\u03b5 \u03b5\u03b4\u03ce. https:\/\/www.adrpoint.gr\/<\/a>
\n\u25cf \u03a4\u03bf \u0395\u03c5\u03c1\u03c9\u03c0\u03b1\u03ca\u03ba\u03cc \u0399\u03bd\u03c3\u03c4\u03b9\u03c4\u03bf\u03cd\u03c4\u03bf \u0395\u03c0\u03af\u03bb\u03c5\u03c3\u03b7\u03c2 \u03a3\u03c5\u03b3\u03ba\u03c1\u03bf\u03cd\u03c3\u03b5\u03c9\u03bd<\/strong> (\u0395.\u0399.\u0395.\u03a3.) \u03c0\u03bf\u03c5 \u03b5\u03c0\u03b9\u03bb\u03b1\u03bc\u03b2\u03ac\u03bd\u03b5\u03c4\u03b1\u03b9 \u03ba\u03ac\u03b8\u03b5 \u03b5\u03b3\u03c7\u03ce\u03c1\u03b9\u03b1\u03c2 \u03ba\u03b1\u03b9 \u03b4\u03b9\u03b1\u03c3\u03c5\u03bd\u03bf\u03c1\u03b9\u03b1\u03ba\u03ae\u03c2 \u03b4\u03b9\u03b1\u03c6\u03bf\u03c1\u03ac\u03c2 \u03c0\u03bf\u03c5 \u03c0\u03c1\u03bf\u03ba\u03cd\u03c0\u03c4\u03b5\u03b9 \u03b1\u03c0\u03cc \u03c3\u03c5\u03bc\u03b2\u03ac\u03c3\u03b5\u03b9\u03c2 \u03c0\u03c9\u03bb\u03ae\u03c3\u03b5\u03c9\u03bd \u03ae \u03c3\u03c5\u03bc\u03b2\u03ac\u03c3\u03b5\u03b9\u03c2 \u03c5\u03c0\u03b7\u03c1\u03b5\u03c3\u03b9\u03ce\u03bd \u03bc\u03b5\u03c4\u03b1\u03be\u03cd \u03bc\u03b9\u03b1\u03c2 \u03b5\u03c0\u03b9\u03c7\u03b5\u03af\u03c1\u03b7\u03c3\u03b7\u03c2 \u03ba\u03b1\u03b9 \u03b5\u03bd\u03cc\u03c2 \u03ba\u03b1\u03c4\u03b1\u03bd\u03b1\u03bb\u03c9\u03c4\u03ae. \u0393\u03b9\u03b1 \u03c0\u03b5\u03c1\u03b9\u03c3\u03c3\u03cc\u03c4\u03b5\u03c1\u03b5\u03c2 \u03c0\u03bb\u03b7\u03c1\u03bf\u03c6\u03bf\u03c1\u03af\u03b5\u03c2 \u03c0\u03b1\u03c4\u03ae\u03c3\u03c4\u03b5 \u03b5\u03b4\u03ce<\/a>.
\n\u25cf To \u0399\u03bd\u03c3\u03c4\u03b9\u03c4\u03bf\u03cd\u03c4\u03bf \u0395\u03bd\u03b1\u03bb\u03bb\u03b1\u03ba\u03c4\u03b9\u03ba\u03ae\u03c2 \u0395\u03c0\u03af\u03bb\u03c5\u03c3\u03b7\u03c2 \u0394\u03b9\u03b1\u03c6\u03bf\u03c1\u03ce\u03bd (startADR)<\/strong> \u03c0\u03bf\u03c5 \u03b5\u03c0\u03b9\u03bb\u03b1\u03bc\u03b2\u03ac\u03bd\u03b5\u03c4\u03b1\u03b9 \u03b5\u03b3\u03c7\u03ce\u03c1\u03b9\u03c9\u03bd \u03ba\u03b1\u03b9 \u03b4\u03b9\u03b1\u03c3\u03c5\u03bd\u03bf\u03c1\u03b9\u03b1\u03ba\u03ce\u03bd \u03b4\u03b9\u03b1\u03c6\u03bf\u03c1\u03ce\u03bd \u03ba\u03b1\u03c4\u03b1\u03bd\u03b1\u03bb\u03c9\u03c4\u03ae \u03ba\u03b1\u03c4\u03ac \u03c0\u03c1\u03bf\u03bc\u03b7\u03b8\u03b5\u03c5\u03c4\u03ae \u03c3\u03b5 \u03bc\u03b9\u03b1 \u03b5\u03c5\u03c1\u03b5\u03af\u03b1 \u03b3\u03ba\u03ac\u03bc\u03b1 \u03c3\u03c5\u03bd\u03b1\u03bb\u03bb\u03b1\u03b3\u03ce\u03bd. https:\/\/startadr.org\/<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

\u0394\u0399\u0395\u03a5\u0398\u0395\u03a4\u0397\u03a3\u0397 \u0395\u0393\u0393\u03a1\u0391\u03a6\u03a9\u039d \u03a0\u0391\u03a1\u0391\u03a0\u039f\u039d\u03a9\u039d – \u03a0\u039f\u039b\u0399\u03a4\u0399\u039a\u0397 \u0394\u0399\u0391\u03a7\u0395\u0399\u03a1\u0399\u03a3\u0397\u03a3 \u0391\u0399\u03a4\u0399\u0391\u03a3\u0395\u03a9\u039d: \u0397 D.F.A. \u03b4\u03b9\u03b1\u03b8\u03ad\u03c4\u03b5\u03b9 \u03c3\u03cd\u03c3\u03c4\u03b7\u03bc\u03b1 \u03b4\u03b9\u03b1\u03c7\u03b5\u03af\u03c1\u03b9\u03c3\u03b7\u03c2 \u03b1\u03b9\u03c4\u03b9\u03ac\u03c3\u03b5\u03c9\u03bd (\u03b3\u03c1\u03b1\u03c0\u03c4\u03ce\u03bd \u03c0\u03b1\u03c1\u03b1\u03c0\u03cc\u03bd\u03c9\u03bd\/\u03b4\u03b7\u03bb\u03ce\u03c3\u03b5\u03c9\u03bd \u03b4\u03c5\u03c3\u03b1\u03c1\u03ad\u03c3\u03ba\u03b5\u03b9\u03b1\u03c2), \u03c3\u03cd\u03bc\u03c6\u03c9\u03bd\u03b1 \u03bc\u03b5 \u03c4\u03b7\u03bd \u03b5\u03b8\u03bd\u03b9\u03ba\u03ae \u03bd\u03bf\u03bc\u03bf\u03b8\u03b5\u03c3\u03af\u03b1, \u03c4\u03bf \u039d. 4583\/2018 \u03c4\u03b7\u03bd \u03bc\u03b5 \u03b1\u03c1\u03b9\u03b8\u03bc\u03cc 89\/5.4.2016 \u03a0\u03c1\u03ac\u03be\u03b7 \u03c4\u03b7\u03c2 \u0395\u03ba\u03c4\u03b5\u03bb\u03b5\u03c3\u03c4\u03b9\u03ba\u03ae\u03c2 \u0395\u03c0\u03b9\u03c4\u03c1\u03bf\u03c0\u03ae\u03c2 \u03c4\u03b7\u03c2 \u03a4\u03c1\u03ac\u03c0\u03b5\u03b6\u03b1\u03c2 \u03c4\u03b7\u03c2 \u0395\u03bb\u03bb\u03ac\u03b4\u03bf\u03c2. \u00ab\u0391\u03b9\u03c4\u03af\u03b1\u03c3\u03b7\u00bb \u03bd\u03bf\u03b5\u03af\u03c4\u03b1\u03b9 \u03b7 \u03ad\u03b3\u03b3\u03c1\u03b1\u03c6\u03b7 \u03b4\u03ae\u03bb\u03c9\u03c3\u03b7 \u03b4\u03c5\u03c3\u03b1\u03c1\u03ad\u03c3\u03ba\u03b5\u03b9\u03b1\u03c2 \u03c0\u03bf\u03c5 \u03b1\u03c0\u03b5\u03c5\u03b8\u03cd\u03bd\u03b5\u03c4\u03b1\u03b9 \u03c3\u03b5 \u0391\u03c3\u03c6\u03b1\u03bb\u03b9\u03c3\u03c4\u03b9\u03ba\u03cc \u0394\u03b9\u03b1\u03bc\u03b5\u03c3\u03bf\u03bb\u03b1\u03b2\u03b7\u03c4\u03ae \u03b1\u03c0\u03cc \u03c0\u03c1\u03cc\u03c3\u03c9\u03c0\u03bf \u03c0\u03bf\u03c5 \u03b3\u03af\u03bd\u03b5\u03c4\u03b1\u03b9 \u03b1\u03c0\u03bf\u03b4\u03ad\u03ba\u03c4\u03b7\u03c2 \u03c4\u03c9\u03bd \u03c5\u03c0\u03b7\u03c1\u03b5\u03c3\u03b9\u03ce\u03bd \u03c4\u03bf\u03c5. […]\n","protected":false},"author":1,"featured_media":0,"parent":1190,"menu_order":13,"comment_status":"closed","ping_status":"closed","template":"","meta":{"content-type":"","inline_featured_image":false,"footnotes":""},"class_list":["post-1193","page","type-page","status-publish","hentry"],"yoast_head":"\nComplaint management policy - DF Advisors<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/dfadvisors.gr\/en\/information\/complaint-management-policy\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Complaint management policy - DF Advisors\" \/>\n<meta property=\"og:description\" content=\"\u0394\u0399\u0395\u03a5\u0398\u0395\u03a4\u0397\u03a3\u0397 \u0395\u0393\u0393\u03a1\u0391\u03a6\u03a9\u039d \u03a0\u0391\u03a1\u0391\u03a0\u039f\u039d\u03a9\u039d – \u03a0\u039f\u039b\u0399\u03a4\u0399\u039a\u0397 \u0394\u0399\u0391\u03a7\u0395\u0399\u03a1\u0399\u03a3\u0397\u03a3 \u0391\u0399\u03a4\u0399\u0391\u03a3\u0395\u03a9\u039d: \u0397 D.F.A. \u03b4\u03b9\u03b1\u03b8\u03ad\u03c4\u03b5\u03b9 \u03c3\u03cd\u03c3\u03c4\u03b7\u03bc\u03b1 \u03b4\u03b9\u03b1\u03c7\u03b5\u03af\u03c1\u03b9\u03c3\u03b7\u03c2 \u03b1\u03b9\u03c4\u03b9\u03ac\u03c3\u03b5\u03c9\u03bd (\u03b3\u03c1\u03b1\u03c0\u03c4\u03ce\u03bd \u03c0\u03b1\u03c1\u03b1\u03c0\u03cc\u03bd\u03c9\u03bd\/\u03b4\u03b7\u03bb\u03ce\u03c3\u03b5\u03c9\u03bd \u03b4\u03c5\u03c3\u03b1\u03c1\u03ad\u03c3\u03ba\u03b5\u03b9\u03b1\u03c2), \u03c3\u03cd\u03bc\u03c6\u03c9\u03bd\u03b1 \u03bc\u03b5 \u03c4\u03b7\u03bd \u03b5\u03b8\u03bd\u03b9\u03ba\u03ae \u03bd\u03bf\u03bc\u03bf\u03b8\u03b5\u03c3\u03af\u03b1, \u03c4\u03bf \u039d. 4583\/2018 \u03c4\u03b7\u03bd \u03bc\u03b5 \u03b1\u03c1\u03b9\u03b8\u03bc\u03cc 89\/5.4.2016 \u03a0\u03c1\u03ac\u03be\u03b7 \u03c4\u03b7\u03c2 \u0395\u03ba\u03c4\u03b5\u03bb\u03b5\u03c3\u03c4\u03b9\u03ba\u03ae\u03c2 \u0395\u03c0\u03b9\u03c4\u03c1\u03bf\u03c0\u03ae\u03c2 \u03c4\u03b7\u03c2 \u03a4\u03c1\u03ac\u03c0\u03b5\u03b6\u03b1\u03c2 \u03c4\u03b7\u03c2 \u0395\u03bb\u03bb\u03ac\u03b4\u03bf\u03c2. \u00ab\u0391\u03b9\u03c4\u03af\u03b1\u03c3\u03b7\u00bb \u03bd\u03bf\u03b5\u03af\u03c4\u03b1\u03b9 \u03b7 \u03ad\u03b3\u03b3\u03c1\u03b1\u03c6\u03b7 \u03b4\u03ae\u03bb\u03c9\u03c3\u03b7 \u03b4\u03c5\u03c3\u03b1\u03c1\u03ad\u03c3\u03ba\u03b5\u03b9\u03b1\u03c2 \u03c0\u03bf\u03c5 \u03b1\u03c0\u03b5\u03c5\u03b8\u03cd\u03bd\u03b5\u03c4\u03b1\u03b9 \u03c3\u03b5 \u0391\u03c3\u03c6\u03b1\u03bb\u03b9\u03c3\u03c4\u03b9\u03ba\u03cc \u0394\u03b9\u03b1\u03bc\u03b5\u03c3\u03bf\u03bb\u03b1\u03b2\u03b7\u03c4\u03ae \u03b1\u03c0\u03cc \u03c0\u03c1\u03cc\u03c3\u03c9\u03c0\u03bf \u03c0\u03bf\u03c5 \u03b3\u03af\u03bd\u03b5\u03c4\u03b1\u03b9 \u03b1\u03c0\u03bf\u03b4\u03ad\u03ba\u03c4\u03b7\u03c2 \u03c4\u03c9\u03bd \u03c5\u03c0\u03b7\u03c1\u03b5\u03c3\u03b9\u03ce\u03bd \u03c4\u03bf\u03c5. [...]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/dfadvisors.gr\/en\/information\/complaint-management-policy\/\" \/>\n<meta property=\"og:site_name\" content=\"DF Advisors\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/dfadvisors\/\" \/>\n<meta property=\"article:modified_time\" content=\"2021-03-28T19:04:15+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/dfadvisors.gr\/wp-content\/uploads\/2021\/04\/1200\u03a7628-dfadvisors.gr_.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"628\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@AdvisorsDf\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/dfadvisors.gr\\\/en\\\/information\\\/complaint-management-policy\\\/\",\"url\":\"https:\\\/\\\/dfadvisors.gr\\\/en\\\/information\\\/complaint-management-policy\\\/\",\"name\":\"Complaint management policy - 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